Customer Service

High quality products, high quality service

At Strebel we understand how much you value excellent customer service and along with supplying the highest quality heating products, we ensure our customer service is central to everything we do.
We are committed to delivering the highest levels of support before, during and after your product delivery, whether you are installing a new boiler, water system or solar thermal panels. Our comprehensive customer service through commissioning, servicing and maintenance enables you to rest, fully assured that your appliance is being looked after and performing to the highest standard and degree of efficiency – exactly how it should.
You can be confident in knowing that at Strebel we maintain ongoing training and development of our national field service engineers, making them some of the most experienced experts in the industry. Strebel engineers know exactly how to set up each Strebel product for maximum efficiency and minimum environmental impact and can confidently advise and support you on your bespoke requirements.
By providing minimum repair times, excellent customer support and unrivalled expert knowledge on all our products, we are confident that your installation will live up to the performance and reliability which is synonymous with the Strebel name.

Commissioning

When you purchase a Strebel boiler, burner, water heater and associated equipment you have the option of purchasing commissioning at the point of order.
A key part of our service provision, Strebel commissioning involves setting up your product after installation, as per our recommendations and prior to the handover. It ensures that safe operation, correct installation and maximum efficiency are achieved and that the associated plant has been installed to guarantee a prolonged product life and ensure peak performance.
Please contact us to find out more about our commissioning service and how it can benefit you.

Servicing

Once you have purchased a Strebel product, our customer support doesn’t stop there. As well as providing you with advice prior to purchase and support on installation, we also offer servicing and maintenance on all our products.
As the manufacturer of your products, Strebel is committed to providing you with the best service possible through our experienced in-house support engineers or Strebel field engineers, giving you comfort and assurance that your Strebel products are equipped for reliable, high efficiency service.

You can benefit from our after sales service by:

  • Reduction in the amount of emergency call outs needed over time
  • Minimising fuel consumption by ensuring maximum efficiency
  • Maintaining correct combustion levels are obtained year on year
  • Our highly trained technical advisors are available at the end of the telephone: Call 01276 861 350

To find out more about our service provision, please go to the ‘About Strebel’ section of the website or contact us for more information.